Customer Comments
My order arrived promptly this morning. Considering the fact of the holiday post, I find this truly amazing service! My wife, I am sure, will be ordering further from yourselves. Thanks for the good service. Regards, Peter
Just wanted to let you know how impressed I was with your service. Ordering was easy. I especially liked not having to pay for delivery. I received a confirmation of order email immediately and all my ordered items arrived perfectly this morning (less than 24hrs after ordering). I'm sure I'll be ordering from you again and recommending your web site to others. Thank you Jane Cross
arrived yesterday-thank you for the prompt service! I wouldn't have expected you to work during the holidays. thanks again Leigh
Sir, What brilliant service...! Having found your site on Google, we rang your Whitely Bay shop, we received excellent service and sensible sound advice (even though it was almost your closing time on Easter Saturday) We pondered on which machine we should buy, decided that evening, emailed you later that night and today, your first trading day, we have received confiramtion that our order is already on its way to us. If only everybody was that efficient, courteous and provided the high quality service that you do wouldn't life be easier. We will certainly pass on your details within our community. Thank you so much for a brilliant service, let's hope that Royal Mail can follow your example...! Regards Ray (Customer No #######)
my comments re service you reply by email in less than five minutes not an automatically generated response which is wonderful thankyou very much colin fantastic service hoping for a record breaking deliver to follow thankyou oshea
I have now had a chance to use my CSP1 steam press and am delighted with its performance. I am also writing to say that the speedy arrival of the press took me by surprise! Thankyou for an extremely efficient and first class service. The press arrived the day after ordering and the spare, free cover arrived today less than a week after the order. Your billing, user friendly internet system and email follow up has been superb. Thankyou. M J V
oh dear i do feel rather foolish regarding my whingeing emails of earlier today. the steam press arrived at 17 45 this evening...which means your service is totally wonderful and lives up your promises..thankyou..thankyou..thankyou yours most sincerely
Thank you so much for the excellent service which was fast as promised my machine arrived in the 2 days. I have used my new machine which just purr's compared to my singer 201 which is still in use and chugs. This was my first time using your site and I will certainly use it for all my sewing needs in future. Thank you to all concerned. Joy.
The press has arrived today thank you. The person who dealt with my order was helpful and friendly and from ordering it yesterday to receiving it has been less than 24 hours which I think is the most incredible service! I am very pleased with the quality, I chose Singer as a reputable name and I haven't been disappointed. I've just had time for a quick play and the results are impressive so a great customer experience all round thank you! Your firm certainly deserves it's award, you leave others standing. Regards Ann Marie
Hello. I,m quite surprised about your service! I did´nt think there is this kind of possibility to get parts to my old machine. Many thanks. I did get a tip of this from someone, who had used your service too. Have a nice spring. Paivi
Hi have received my singer sewing machine this morning. Plugged in, threaded up and sewing by 11am thank you for your updates on my order and your prompt service. will recommend you to friends and family. Thanks once again Anita.
Hi Colin, We received the footswitch today here in France. I have subsequently wired it into the Necchi machine without any problems at all. It works perfectly. I am totally impressed with your service and your expert help in this matter, and I thank you most sincerely. Chris B (Mr)
Thanks for your excellent service. Part received by return of post and installed. Machine out of service only three days. What would I do without the internet and firms like yours. Didn't need to go out of the house!! Barry
Thank you so much for your excellent service - the part arrived yesterday and my poor old machine has groaned into life again! Kind regards Lesley
Steam Press ordered Wednesday, Delivered Thursday, used this morning.......Brilliant! 30 year old sewing machine died on me mid project last night. Hope delivery on this will be as good! Invoice details OK. E.S.
Hi there Thank you very much, and I will certainly buy from you again, brilliant service Thank you Regards Avril
Thanks Wendy, I'm not sure who I spoke with this morning about changing my order from an In Style 1524 to a Select 1530, but she was really polite and fun to talk to. Great customer service! Thanks heaps and kind regards Mike
Dear Sir/Madame, The invoice details you sent me were correct.I was glad to find your web-site on the internet.I was pleased to see that you also have in stock a large variety of sewing accessories(many of them not available in Greece).I will be shopping from your web-site again! Thank you for your service. from M.K
My order arrived today. This is my second order with your company. The service is excellent and costs reasonable. Well done!
My Footcontrol arrived on wednesday and is in full working order, thank you for the prompt delievery and for the saving of £20 (price at the shop £60). You have another satisfied customer. Thanks again Bianca
Thank you for problem free ordering and swift delivery. I would definitely use your web site again. Yours sincerely, Sheila Brodrick
Many thanks for the quick delivery of the elna part. I have found your site to be very imformative and extremely helpful. The information on hook and feed dog timing enabled me to fit the elna gear with confidence. Thanks once again for the great service. Regards, John.
The only comment that I can make is that the service is excellent and Colin very helpfull. I will definatly use the site for future orders and will inform my friends. Many thanks.
Sewing Machine arrived 3.0pm today (Tuesday) most impressed with your very efficient service. Regards Sandy
Hi Colin Received my order on the 9th. Thanks for such a quick service. Saved me from the wrath my wife as it was me who broke the original foot control.Thanks again Norman
Your service is outstanding. And I thank you for your prom ness you make it easy to do business with you by book marking the parts I might need. Regards E. Mann
Dear Colin Thank you so much for your very prompt and efficient service. The part I required for my overlocker arrived within a couple of days of my order being placed. I am now able to carry on making dresses for my morris dancers much to their relief.(they all seem to outgrow them as fast as I make them!) I would not hesitate in using your firm again you really did 'save my life'.Thank you once again. Regards Diana
Service was second to none I would certainly recomend your sertvices and web site to others.Once again thanks.Regards TB
You asked for comments regarding your service. The attention you have given me this afternoon has been excellent and in terms of "SINGER" you are in the grand opera class. The lady who own the machine is 89 years old and has just moved back to uk from portugal and she will be over the moon with this result, although a "cartwheel" may be out of the question. Thanks for your attention and it will be passed on at very opotunity Bill
Hi Colin, Overlocker arrived safely well packed. Good efficient service. May be in touch again when I find a good special offer on one of the advanced Singer sewing machines. regards Debbie H
SERVICE - I received the ordered part today and it is now fitted and machine works perfectly. Thank you for a super efficient service..... I am most impressed. The site is fantastic and the procedure for ordering is very quick and very straight forward. Thanks once again. Sincerely Lin
I can't believe how easy it has been to find the part that I need. Your listings are easy to follow and with regard to your bits and bobs section - it would take a long time and several miles of driving to find a shop that would have what I am looking for. I will keep your site in my favourites for future use.hanks Lindsey
Thanks for the prompt attention to my query and helping a poor computer illiterate around the website! The last covers I ordered arrived within a couple of days; I hope these will be as quick! Ten out of ten for customer service !Regards Kate
I recently bought a Pfaff 2027 sewing machine from you which is the best machine I have ever owned. I just ordered an accessory from your site. The site is easy to use with hassle free ordering. All this plus FREE postage, what a rarity these days. I even had free postage on my new sewing machine!! Your service, site and customer relations are second to none. Regards, Sue
I have been using my singer 6038 sewing machine all weekend and would rate it at a 5 - I am very pleased with it. I would also rate your service as a 5 - it was efficient, prompt and hassle free. Francesca
Singer ce200 Lovely. Machine arrived very quickly, although with the usual 'courier rash' - a large dent in the side of the box. Packaging was good enough to cope with this though. Amander
singer reboxed 6038 My machine has arrived - new as (they say repacked!!) It is brilliant service, excellent pack of freebies and the best price I could find on the internet. Ordered yesterday - arrived at 1.45pm today. Thanks Pauline
Steam press arrived ih the Scottish Highlands in 3 days. Excellent service. D J Robertson
The ordering was simplicity but then I’ve had some experience ordering over the NET. I was quite surprised to get the knock on the door within a matter of days and would imagine that if I where living on mainland UK it would have literally have been a next day service. All told it was easier and cheaper to get the Singer sewing machine delivered to my door then go into town to buy it. Mealla
pfaff 1525 Really wonderful Pfaff machine. easy to use and all the features i expected. very prompt delivery service and useful free gift - thank you! Penny
Thank-you for my order which I received today. I am very pleased with your service and your web site is easy to use. As I have just purchased a Singer sewing machine I would be happy to order from you again. Many thanks Norah
janome 1580 I received the sewing machine last Friday and must thank you for getting it to me within the week, many thanks much appreciated. Vie got lots of dance outfits to make now. bye
Service has been wonderful so far! I couldn't believe how quickly the machine was sent and the excellent follow up communication. Best wishes. Margaret
I've found you customer service extremely helpful and forthcoming with any up-dates/changes to the order/delivery of goods ordered. Thank-you. K.Smith
Singer CSP1 steam press Your service was excellent - the press arrived very promptly on the day specified. I was very impressed and am happy to recommend your service Mrs Evens
singer 6038 Thank you for dispatching my order so quickly, I was particularly impressed with your helpful Customer Services (Wendy) who informed me you were out of stock of my original choice of machine that I ordered on-line. I was given the choice of waiting two to three weeks for a new consignment or accept the same model for immediate dispatch as a re-boxed machine, which I decided to do. I am delighted with my new machine. The quality, features, looks, packaging, instruction book, ease of use stitch options and time saving qualities are all excellent (Oveall star rating 5). I have upgraded from a very ancient family heirloom Singer tredle machine (which still works perfectly). It is wonderful to discover all the modern features available and is very easy to use once I got used to threading my new machine. I particularly love the automatic needle threader which saves struggling! Many thanks for your help. Marise
Singer 3815 Your Service - Excellent. Delivery was great and earlier than expected considering I live in France! Your staff were very helpful as the light on the machine was not working when I received the machine but is now fine. I certainly will return to you for all my sewing needs. Regards Pat
Dear Sir /Madam, I wish to congratulate you on your service and attention to your customers. My janome MC4800 sewing machine arrived safe and sound,the service was the very best anyone can expect. The machine has fullfilled all my expectations and the extras that went with the package deal is first class. i give you five out of five for every aspect of your service and attention to details, it will be a great pleasure to do buisness with you again and again. Regards Freda
Singer csp1 very good to use cuts ironing time by a lot. Saves a lot of backache. extremely fast and efficient service. Couldn’t be better.
I am really pleased with everything, easy to use and quality great. Service was very speedy, recived my machine the day after placing my order, which was very quick. Poppy
Pfaff 2056 I think that your service is excellent through the ordering and delivery process. Your after sales service is also excellent. I am very happy and would not hesitate to use you again. Evelyn
Thanks for the quick and efficient service. I was impressed by the fact I could still get a manual for my old machine! I know there are newer and probably "better" machines around these days but it has done good and loyal service, like yourselves. Thanks again.ours faithfully,M.L. Brie
Excellent service.I have ordered with you before and was very pleased with the efficiency that my order was acknowleged and sent to me.I will continue to order with you and will recommend you to my friends. Mandy
Hi, Many thanks for my order received a couple of days ago. All items fit my old machine and I am so pleased to have found a supplier for my needs. No doubt at all that I will pass your good name to my friends.Excellent service.incerely Mrs Coughlan
Thank you very much for your very efficient and fast parts service. I can't believe that any company could be so customer orientated! Thanks again.D McLean
Dressmaking scissors received this morning. Many thanks for your prompt service and attention to my orderl;. Delighted with the scissors.
Your service is outstanding. And I thank you for your prom ness you make it easy to do business with you by book marking the parts I might need. Regards E. Mann
Received my needles today, thankyou for a fantastic service. I have tried to find these locally without success.will certainly be back in the future.Regards Janice
Thank you very much for your excellent and prompt service. Am delighted that our 30 year old Singer is now happily working again with a new foot pedal and as it arrived so quickly I was able to finish the curtains for spare room before guests arrived! Susie
Colin,I received the foot for my sewing machine this morning. What terrific service. One working day. Excellent. Thank you so much. I will certainly use your company again. Congratulations. Norma
Hi, I just wanted to thank you for such a quick and easy service and for a great choice. I look forward to more shopping!Regards,Jacky
Really good very impressed with next day delivery. Many Thanks Christine
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others. Kind regards Esther
singer esp2 steam press great product makes ironing a breeze, even iron things that would not have bothered with before, IE socks under ware. product arrived in perfect condition good packaging very easy to use and getting great results first time round. best purchase this year service: first class 100% efficient service, would have no hesitation in recommending you to Friends and Family. mrs ingaro
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