We are a leading mail order / online supplier
and
as one of the largest authorised Pfaff dealers, we have been trading for over 50
years, in new and used sewing machines, spares,
parts, haberdashery and supply worldwide, with free
UK shipping. We repair
& service all
makes of sewing machines through our own regional service centre, supply to the
trade and Schools & Colleges. We stock all the products we display and know
the machines we sell...
All electrical products are 220/240 volts, unless otherwise stated.
Some Pfaff machines are dual voltage,
ie. 220/240 or 110/120 volts
Every effort has been made to make shopping with us as easy as possible.
This has never been easier, simply browse through our
extensive catalogue and when you see something you wish to purchase
Click the button. You
will see your order added to the Shop cart. At this stage you can change the
quantity box, recalculate and check out, or Continue shopping.
When you have finished shopping and are ready to finalize your order,
Click on 'view cart' Please check your order or change quantity and recalculate.
Click the button.
You will be asked to supply a few details in order for us to process your order.
You will have the opportunity to include any special instructions that apply to
your order. If you prefer
you
can still fax or phone your orders to us.
We accept all major credit and debit cards:
Visa, Delta, Electron, Maestro, Switch, Solo, Mastercard and American Express.
We take security very seriously and make shopping online as safe as shopping in our stores.
Credit card transactions are encoded using SSL for
your security, so you can feel confident sending this information online. SSL
(Secure Socket Layer) Industry-standard data encryption
protocol. New security checks like the card signature code have recently been introduced to protect your credit card details online.
All our prices are in pounds sterling and include VAT for orders within the UK and the European Community.
BFPO deliveries VAT will be deducted on authorisation from commanding officer.
Businesses with-in the EU (but outside the UK) - full business name, address and vat registration number is required before VAT can be deducted.
Orders over £50 and from outside the European Community are VAT free, VAT at 17.5% will
be deducted from the order total, subject to Revenue terms.
Use this VAT Calculator to calculate the VAT in a price.
We will advise you of the VAT free price at your request
We ship Worldwide every day,
with courier pickup twice a day, your order will be processed and
dispatched the same day, where possible. (excluding Saturday and Sunday). Order
before 1.30pm for next day delivery.
We stock all the products we display, with only a
few exceptions if we are temporarily out of stock.
If
we are out of stock of the product you order and we feel the delivery of your
purchase may take longer than the above, we will contact you re expected
dispatch dates.
All new products are insured against damage in transit. All deliveries MUST be checked on receipt. In the unlikely event that your product has been damaged in transit, we ask our customers to visually check the outer box before signing for the delivery. If there is any sign that the packing is damaged, please sign as 'box damaged'.
Please inspect your product after delivery and any damage must be reported to us within 24 hours by telephone or email.
Mainland UK shipping Orders anywhere in the Mainland UK are delivered FREE
of charge.
Delivery to a BFPO HM Forces are free of charge.
UK Mainland delivery is free of charge by Royal Mail for
small items.
All machines are sent using next working day delivery service, Saturday delivery
as an optional extra.
HORN Sewing Cabinets use their own delivery vehicles, Horn
cabinets are delivered free of charge to most parts of mainland UK, a charge is made for
deliveries outside the main area.
Europe and Worldwide shipping
Overseas orders are subject to shipping at cost price.
Small packets are all sent Airmail and usually take between 3-10 working days.
For larger items sent to Europe and USA, shipping
is between 2-4 working days.
Notification of charges – will be shown after clicking
the ‘buy now’ button, this will take you to the shopping cart where you will
be asked to ‘add shipping’ for your relevant area. Shipping charges will be
displayed. We cannot be held responsible for delays and any duty.
Forward us an official requisition form, we will process and send your order
with invoice.
A statement will follow and a 30 day credit term
will apply. We supply throughout the UK.
Schools and College Discounts
Pfaff 5 YEAR warranty - in addition to the 2-year Pfaff international guarantee you will be granted a UK
manufactures warranty of 5 YEARS full details are enclosed in sewing machine.
When purchasing a selected new machine from this website your safe in the knowledge that you can buy with peace of mind. We only sell quality products and are happy to extend the warranty after the original warranty expires (uk only).
There is normally a charge to extend the warranty, however we have
wavered this payment and can offer it at no extra cost.
What's covered? Bone-fide faults. As per the manufacturers Guarantee.
What's not covered? Very little. Naturally this extended cover excludes
wilful damage, repairs caused by misuse or repairs made necessary by commercial use. Also "consumable items" such as belts, bulbs, and needles etc as stated on the manufacturers guarantee document.
Sorry we can’t extend the warrantee on presses.
All our new sewing machines undergo a pre delivery inspection and are tested for your assurance, so you can be confident that your machine
will reach you, ready to tackle the toughest tasks, straight from the box.
NO CARRIAGE COST
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components and/or poor workmanship for a period of 6 months we will sanction our "no carriage cost" back to base, repair and return of your machine within the uk mainland. Please email
or phone first as all repair/returns must be authorised prior to being sent.
Please retain the original packing materials - just in case your machine has to be returned to us. If you choose to dispose of the original packaging then this is against our advice. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes, and does not cover consumable items such
as: needles, bobbins, bobbin cases, bulbs, belts, loopers, non-metal parts, blades,
timing adjustments, etc as stated in the manufactures warrantee.
Very often, problems with sewing machines, presses and overlockers are down to user error. Customers purchasing a machine pfaffmachines.co.uk can email or phone our help line for advice, however the first point of call should be the instruction manual.
You have the right to cancel the contract. In order to cancel the contract you must...
Inform us of your intent to return the goods within 7 days of the date that the goods are delivered and must return them in the condition that they were supplied, complete and in 'as new' condition (e.g if you have opened the box to examine THE PRODUCT you must have done so without damaging or marking the product or packaging in any way)
Goods should be returned with the original box, packing and all accessories. Any FREE gifts received with the product must also be returned.
In the case of cancellation, we will happily accept the return of your purchase, however your refund will exclude our delivery costs to you and any costs relating to shortage of contents on return.
We strongly recommend, when you return the product, you use a recorder/insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
Sorry but we are unable to refund on software and books if the packaging is opened.
Embroidery Designs
Permission denied: You may not resell, give away, trade, rent, or otherwise distribute the original or modified versions of any machine embroidery designs in electronic format.
Permission granted: You may embroider the designs and sell as many of the sewn products as you wish.
However please note: Manufacturers of CD's and memory cards may have other restrictions as to their use.
General
Please do not directly copy our wording and descriptions (learn about the products you sell, yourself!). Many Images belong solely to us and have been marked with a Digital Watermark, this image signature can not be removed. - If you are in any doubt, do not copy!
We are
committed to protecting the privacy of those using our site and the
confidentiality of the personal information which our customers provide us with.
The only information we will ask is name, Email address, delivery address,
contact number and credit card details if required. We will never sell personal
information or share personal information with third parties. The data collected when our customers register for an extended warrantee within the 30 days registration period is deleted after the 60th day, it becomes the customers responsibility to keep there own records.
We use technology such as cookies to track you
order through the secure shopping cart, the information we collect is to ensure
that orders are processed smoothly. If you have any questions/comments about privacy,
you should contact us.
We may use your contact information to let you know
about enhancements to the site, special offers and promotions.
If you would rather not receive this information please inform us by email
We aim to provide the highest level of customer service at all times. You should direct any customer service enquiries to customer services at the above telephone numbers. Lines are open 6 days a week from 9am to 5pm or email
any queries will be handled promptly. If your query is related to an order,
please quote your shopper ID at the top of your invoice.
If you feel our service would benefit from improvement, please email
with your comments.
Illustrations, text,
photo’s and images etc... on this site are for guidance only, and remain the
property of the site owner. Images or graphics on this site are not to be
used without written permission. We have the copyright for the images we own.
WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ERRORS IN PRICES, ESTIMATES, DESCRIPTIONS OR SPECIFICATION. THEY ARE GIVEN AS A GUIDE
ONLY AND MAY CHANGE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. AS SOON AS WE ARE MADE AWARE OF ERRORS WE WILL AMEND THEM.
From time to time when you make a purchase, free gifts may be included. By buying the product you are accepting the gift as part of the sale. These gifts may sometimes change slightly from the images on the web site.
When you receive confirmation of an order from us it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email to notify you that your order has been processed
SSL for
your security, so you can feel confident sending this information online. 